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Privacy Policy

Customer service is important to us. We want your shopping experience to be fast, friendly and most importantly secure.

Our on-line shop front is operated by Vai Solutions.

Total Indulgence Hair & Beauty is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalize your shopping experience with us; that's all.

Total Indulgence Hair & Beauty uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Total Indulgence Hair & Beauty only last while your browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Security Policy

When purchasing from Total Indulgence Hair & Beauty your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. 128-bit SSL encryption is approximated to take at least one trillion, trillion years to break.

If you have any questions regarding our privacy policy, please contact our customer support centre  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Pricing Policy

Total Indulgence Hair & Beauty pricing beauty industry and therefore is carefully monitored by our staff to provide our customers with the latest, competitive prices. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st July 2000. Product prices are dynamically updated by our in house purchasing system when price changes are received from our suppliers.

If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.


Warranty & Returns Policy

Our returns and warranty policy is listed below. Please read this carefully before purchasing from Total Indulgence Hair & Beauty.


Returning Product for Service or Replacement

  • An RA (Return Authorization) number must be obtained from our customer service department before any goods are returned. Click here to download a copy.
  • The RA number must be clearly written on the shipping label and a copy of the original invoice must be supplied when ever possible. Click here to view your past orders and to print your invoices.
  • All costs incurred in returning the product to us for repair, replacement or credit are your responsibility.
  • Warranty on all equipment will be the manufacturers warranty and at the manufacturers discretion.
  • It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. You must not write on or attach labels to the product being returned.
  • We accept no responsibility for goods lost in transit. It is your responsibility to insure them.
  • We will not accept goods sent to us as receiver pays or without a clearly marked RA number.
  • If an RA number can't be identified Total Indulgence Hair & Beauty will be unable to accept delivery of the returned goods.
  • An RA number does not guarantee credit, repair or replacement. It is simply an authorization to return goods to us.

    Returning Product for Credit
  • An RA (Return Authorization) number must be obtained from our customer service department before any goods are returned. Click here to download a copy.
  • Products are non-refundable once opened.
  • Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis.
  • We are happy to advise on the compatibility or suitability of the equipment being purchased. We cannot, however, guarantee that it will work in your system and we take no responsibility that it will meet your requirements.
  • We do not refund or credit for incorrect choice.
  • Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid.
  • No goods will be accepted for refund or credit after 7 days from the date of invoice.

    General Conditions
  • RA's are valid for 7 days only, any item sent after the seven days will not be accepted by our returns department.
  • We reserve the right to refuse any returns that: -
    • are incomplete or missing parts; or
    • are not returned in their original packaging,
    • show signs of physical damage to the product or its packaging.
    • do not include a valid Return Authorisation Number on the shipping label.
    • have an expired Return Authorisation Number.
  • If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-
    • refuse to accept delivery of the product,
    • direct the courier to "Return goods to sender" and
    • notify our Customer Service staff immediately
  • Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.


Part I.  Information Collection
We collect information through our Web site at several points.  We collect the following information about primary visitors: Information submitted on our web site and when using our shopping service.

Registered users may receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications and you may request at any time to stop receiving our communications by sending us an email

We may share data with the following third parties: financial institutions and the courier or delivery services which need to be engaged to provide our services to you.  These third parties will use the information as follows: to facilitate payment services and to enable us to perform our services.

We may offer links to other Web sites.  Please note: When you click on links to other Web sites, we encourage you to read their privacy policies.  Their standards may differ from ours.

If our policy on information collection or uses changes, will update this privacy policy page.

Part III.  Access to Information
Total Indulgence Hair & Beauty strives to maintain the accuracy of our information Users may contact us about any inaccuracies they may find.  Users may delete their information from our database by sending us an email.

Part IV. Problem Resolution
If problems arise, users may contact us by email or phone .We are committed to resolving disputes ASAP.

Part V. Data Storage and Security
Total Indulgence Hair & Beauty protects user information with the following security measures for payment information : using  security protocols, secure servers, firewalls, SSL encryption and other technology and procedures used to protect consumer privacy.  


Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be divulged to other parties which has been obtained by methods which are beyond our reasonable control.

If you have any further questions about privacy or security, please contact us by sending an email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Beauty Salon and Hair Salon Bookings

Beauty Salon and Day Spa Gift Voucher

Opening Times

Mon - 9:00am - 6:00pm
Tue - 9:00am - 6:00pm
Wed - 9:00am - 9:00pm
Thu - 9:00am - 9:00pm
Fri - 9:00am - 6:00pm
Sat - 8:00am - 5:00pm
Sun - Closed

Note: All beauty treatments are strictly by appointment only. Call 9355 0657 to book your appointment.